The Product Model

Cross-Functional #114: Psychological safety gaps, from finding to doing and the creative switch

This week we take a look at psychological safety gaps , 3 ways product managers can lead their agile teams to own their OKRs, from finding to doing, the creative switch and more. 

Enabling the Team

Psychological Safety Gaps by John Schrag
Psychological safety is hard to create. John shares some examples of mistakes that people can make and how to fix them. 

Fixing Bureaucracy Requires More Than A Month-long Sprint. Here's why by Gary Hamel and Michele Zanini 

The ratio of manager or administrator per employee is now 1:4, up from 1:7 in the 1980s.

Product Direction

The Build-Measure-LooksGood! Loop by Itamar Gilad
We often believe we have nothing to learn / the business is always right so we just focus on delivery. Itamar shares why this happens and what we can do.

3 Ways Product Managers Can Lead Their Agile Teams To Own Their OKRs by Mike Goitein
Michael takes us through a detailed case study to show how OKR's can be structured to achieve your goals. 

Continuous Discovery

CJM: From First Encounter To The "Aha Moment" by Oleg Ya
Oleg shares how you can use customer journey maps to identify activation points and implement product improvements to take advantage of the insights. 


From Finding To Doing by Jemma Frost
Jemma gives a deep dive into her process of gathering data, uncovering insights, identifying opportunities and making recommendations. 

Continuous Design

Drag & Drop UX Design Best Practices by Ceara Crawshaw
Ceara gives a very detailed and thorough run-through of the considerations and best practices for Drag and Drop design. 


The Creative Switch by Ralph Ammer
Good ideas are easy: just create a lot of options and then pick the best one. But for each of those two steps we need to be in a different mood.

Continuous Delivery

Web Workers Are Not The Answer by Marco Salazar and Alex Langenfeld
When a big customer started having problems the ELementl team started to triage the problem. Removing web workers helped to solve their problems.

Building Systems At Scale: How Skyscanner Approaches Engineering Design Reviews by Tom Butterwith

Skyscanner adopt a document-driven design review to review the what, why, and how of a problem and its proposed solution.

UXDX USA 2023

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