This week we take a look at empowering employees to make decisions, facilitating knowledge sharing, the NHS Website roadmap case study, key metrics, ideation sessions, meeting Copilot for Design among others.
Enabling the Team
5 Strategies to Empower Employees to Make Decisions by David Lancefield.
The “decision deficit” is the gap between the desire for more empowerment and capability. David shares five strategies that can help.
4 Key Ways to Facilitate Knowledge Sharing in a Highly Decentralized Decision-making by Pim de Morree
How does knowledge sharing work in a company with 237 people and no headquarters, no centralized decision-making, and no overall company strategy?
Product Direction
Creating The NHS Website Roadmap — a Case Study by James Higgott
20 product managers contribute to the nhs.uk and NHS App roadmaps, as well as other team members and stakeholders. Find out how they worked together.
Don’t Become a Victim of One Key Metric by Casey Winters
The one key metric philosophy has some serious issues, particularly for complex products. Casey shares a few examples.
Continuous Discovery
Amplify Your UX Research Impact Using Ideation Sessions by Paige Nuzzolillo
Tips for activating findings as a team, plus templates and resources to get you started.
5 ReOps Learnings at the UK Department for Education by Alice Kiernan and Lucy Sutton
The most important thing you can do in ReOps is to start somewhere, no matter where on the 8 ReOps pillars that “somewhere” lands.
Continuous Design
Why Do They Ignore My Awesome Design Documentation? by Slava Shestopalov
Documentation is a digital product. It shouldn’t be perfect — it should work and bring value.
Behind-the-Design: Meet Copilot by Jon Friedman and Kurtis Beavers
AI as copilot is a very different mental model requiring wholly new methods of interaction. Learn how Microsoft are approaching this.
Continuous Delivery
How Liberty Insurance Approached Their Tech Stack Modernization by David Anderson
Liberty Insurance recognized that their legacy tech was holding them back. To support the business they needed a new stack and new ways of working.
You want Modules, not Microservices by Ted Neward
Getting distributed systems right--performance, reliability, scalability, whatever "right" means--is hard. Separation can be achieved with modules.
USA 2023 Workshops: Only 9 tickets remaining!
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Facilitating user feedback is a big unlock- however there is a high chance you're facilitating wrong.
Thanks to artificial intelligence, optimization and design systems, today's mature digital product landscape is more efficient than ever before, but customer experiences can sometimes feel like swimming in a sea of sameness.
UX research = usability test? Not necessarily. Research is a variety of methods that can be freely adapted to the needs of the project.
In this workshop, Ciera will share the ups and downs and lessons learned from driving these highly specialized and diverse product teams as a creative and will teach you how you can lead multidisciplinary product leadership teams through rapid, intensive work streams.
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UXDX USA | 16-18 May 2023
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UX Research - Facts & Feelings | 13 Apr
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