The Product Model

#144 of weekly news across Product, UX, Design and Dev

This week we take a look at Best Practices in Complex Systems, Tech Debt from a Product Perspective, Measuring real NPS, Modular Architecture and more.

Enabling the Team

The Double-Edge Sword of Efficiency by Daniel Walsh

When Meta reduced their workforce they started to ship faster. But the way of dealing with employees might have lasting consequences.

Best Practices are Useless in Complex Systems by Jen Briselli

Are most of the challenges you find yourself working on clearly defined problems with straightforward dynamics and obvious solutions? No? Jen shares some solutions.

Product Direction

The Tech Debt Elephant: A Product Perspective by Dave Baines

Maximise your product's chances of success by balancing tech debt and architectural improvements: tips from a product manager.


Dear Andy: What Makes An Engaging Objective? by Bill Casey

Good Objectives absolutely should be engaging. And when it comes to writing an engaging Objective, less is more. 

Continuous Discovery

12 Ways to Utilize Other Departments in User Research by Taylor Palmer

Real-world examples of design teams collaborating with other departments in user research.


How to Measure Your Net Promoter Score (For Real) by Behzod Sirjani 
Despite the popularity of the metric, most companies misuse NPS. Read to learn what NPS is & how to measure NPS more effectively.

Continuous Design

All About Iterative Design by Asha Rajput
Iterative design involves a continuous cycle of prototyping, testing, and revising a product to improve its functionality and usability.


Designing A Better Design Handoff File In Figma by Ben Shih

Ben shares how to work with developers to agree on the best ways of working together and ensuring alignment.

Continuous Delivery

Linking Modular Architecture to Development Teams by Matthew Foster

A great case study on different modularisation approaches based on software complexity.

Rules of Thumb for Software Development Estimations by Vadim Kravcenko

It’s much better to tell someone, “Okay, after a week of exploration, the timeline is 12 months instead of the initial 24 months that we estimated.”

Innovation and Change

Innovation and Change

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