This week we take a look at impact by the numbers, design thinking exercises, reducing subscription churn and the case for frameworks.
Enabling the Team
Economists Show AI Bringing Positive Impact to Workplaces by David Cassel
Three researchers have found that AI, far from eliminating jobs, can instead increase productivity, improve customer sentiment, and reduce employee turnover.
In Uncertain Times, Embrace Imperfectionism by Charles Conn and Rob McLean
Amidst rapid change and disruption, traditional strategies falter. Instead, companies should embrace 'imperfectionism' and learn through experimentation.
Product Direction
Impact By The Numbers by Oliver Greuter-Wehn
Discover outcomes that matter by connecting business goals and results to concrete and measurable system actor behaviors
Exploring Figma's Self Serve Forecast Modelby Sean Whitney
Figma's self-serve forecast model can predict ARR growth within 5% by understanding the full customer lifecycle and effective cohorting.
Continuous Discovery
22 Creative Design Thinking Exercises to Bring Your Team Closer Together by UX Pin
Get a ready-made list of the greatest design thinking exercises out there. Pick the one that fits your process.
User Models for Product Work by Dave Hora
Each scale of organizational activity implies a different sets of models that drive product delivery and strategy work.
Continuous Design
Passwordless Accounts: One-Time Passwords (OTPs) and Passkeys by Raluca Budiu
Passwords are finally on the way out with one-time passwords (OTPs) and passkeys. Raluca digs into how the new options work.
How to reduce subscription churn: a case study of Grind coffee by Rosie Hoggmascall
A case study on Grind Coffee's subscription model, highlighting how its user-friendly cancellation process can help reduce customer churn.
Continuous Delivery
Scaling Extreme Programming: Dependencies by Kent Beck
Why did XP not take over large organisations? Kent argues that it never thought about scaling and proposes some solutions.
The Case For Frameworksby Laurie Voss
Frameworks save developer time and have a vast ecosystem of solutions. They have performance issues, but the economic benefits outweigh the drawbacks.
Mihaela will share how they operate the delivery center in Lisbon for Volkswagen. When setting it up they broke the silos between Product, UX, Design and Dev but there were still challenges with the business and the different ways of working. Mihaela shares the approaches they used, and challenges they faced, as they shifted from clients of the business to business partners.
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