This week, we look at what to do if you're not given permission to speak to customers, how to frame a problem study, and Hotjar’s insights into Jobs to Be Done. We also dive into AI in design, testing in production, the changing role of the architect, and much more.
Enabling the Team
Agile ≠ Lean by Staffan Nöteberg
How many times have you heard the question: “What are the pros and cons of Agile?” Unfortunately, that question is put in the wrong way. Here's why.
The Future of Business Is Composable by Kasey Panetta
Organisations that embrace the building blocks and principles of composable business are able to successfully leverage existing digital investments.
Product Direction
Seven Shipping Principles by 37Signals
This isn’t just about productivity, but also about pride in the work. The delight that comes from working with code and design that’s properly built.
A focus on how Megan Murphy, VP of Product at Hotjar, took “Jobs To Be Done” to the next level, and how she’s trying to build a more human product strategy.
Continuous Discovery
Framing a Study by Indi Young
This shows how to set up a study in the problem space as it can be hard for people to reorient to framing a problem space study when they work with solutions.
My Sales Team Won’t Let Me Talk To Customers. What Now? by Teresa Torres
Speaking with the Gucci UX team at UXDX USA a common complaint arose - we're not allowed to speak with customers. Teresa shares her thoughts on this.
Continuous Design
A.I. + Designers by Antara Basu
An examination of the shifting role of Designers and other humans, as Artificial Intelligence firmly enters the picture.
Scrollytelling is visual storytelling that uses scrolling as a way to control the pace of the story. Web creators use it to create immersive stories.
Continuous Delivery
Embracing Testing in Production by Matt Casperson
Octopus set out to deliver tools that build opinionated GitHub Actions Workflows and Jenkins Pipelines to help implement continuous integration and delivery.
The Return of the Architect by Leon Lahoud
The modern architect is not about drawing class diagrams but producing the sequence and steps that make the interplay between the microservices work.
Building high functioning autonomous teams while balancing hyper growth for your product can be challenging. So how did the team at Hinge ensure forward momentum as both teams and product scale? In this session in Dublin during mid-October, Michelle will talk through finding the balance between growing teams and products in an ever changing & challenging environment.
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