AI has made building easier.

The Product Model

But building the right thing is still hard.

Ten articles every week on what is happening across product, research, design and engineering. Curated by Rory Madden to help teams decide what to build.

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The archive

Ideas for your next step.

306 published editions

Cross-Functional #91: This week: What to do if you're not allowed to speak to customers and other leading industry insights

This week, we look at what to do if you're not given permission to speak to customers, how to frame a problem study, and Hotjar’s insights into Jobs to Be Done. We also dive into AI in design, testing in production, the changing role of the architect, and much more. Enabling the

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Cross-Functional #90: This week: We're back in person as New York welcomes UXDX! And this week's look at industry trends

We are delighted to be back at our in-person event for the first time in two years: this time in the beautiful and bustling tech capital of New York. We'll be debating all the important elements of creating a brilliant product and culture. Take a look at our must-reads below incl

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Cross-Functional #89: This week: One week to go to UXDX USA, a look at product-centric teams and decentralised decision making

With only a week to go until UXDX USA, our first physical event in over two years, we give you a look at what to expect at the conference. Also, we also examine the merit of meetings, look at the pillars of product research, take a decentralised approach to decision-making and gi

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Cross-Functional #88: This week: An engineer's career lessons, the customer journey map, and setting your sights on New York

This week, we examine adaptable organisational models with real-world applications. We follow an engineer's journey up and down the org chart, discuss customer journey mapping, and look at how to collaborate after you’ve adopted product-based funding. Finally, in less than two we

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Cross-Functional #87: This week: Get over bias, when to skip UX research, and reach new heights in New York

This week, we learn the skills of strategically delaying research, setting directional goals, and choosing workable salary models. We unpack cognitive bias and constraints in design; articulate when you should ignore the measurements you've set, and take an in-depth look at Cloud

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Cross-Functional #86: This week: The new type of leader and exploring atomic design

This week, we explore purposeful leaders and product manager effectiveness, delve into atomic design theory and understand how to streamline the user research process. Plus more on our meetup bridging the gap between Product, UX, Design and Dev in the Nordics this week. Enabling

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Cross-Functional #85: This week: A look at Tactical Forking, pivoting your mindset and a decentralised approach

This week, we understand the methodologies behind Tactical Forking, the collective ownership model of decentralised autonomous structures, and we learn why product and CS teams have more commonalities than differences. Enabling the Team No Bosses: What It’s Like Working at a DAO

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Cross-Functional #84: This week: Understand decision bias, find a leading indicator and set good stream boundaries

This week we unpack setting good stream boundaries, finding the elusive leading indicator and rooting out bias from your decision-making process. Enabling the Team Dear Manager, You’re Holding Too Many Meetings by Ben Laker, Vijay Pereira, Ashish Malik, and Lebene Soga Research s

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Cross-Functional #83: This week: Design-Dev handover, BBC serverless journey and the art of product management

This week we look at the Design-Dev handover, BBC serverless journey and the art of product management and more. Enabling the Team Work is Work by Coda Hale Coda goes through the mathematics of why things get harder as you scale along with the key ways you can fight back (hint: i

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Cross-Functional #82: This week: Team flow, the art of surveys, dark mode and web standards

This week we look at team flow, the art of surveys, dark mode, web standards and more. Enabling the Team Team Flow Appears To Be A Distinct Brain State by Eric W. Dolan Brain studies suggest that team flow is a different state to team collaboration, with increased brain waves lin

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Cross-Functional #81: This week: Coaching versus mentoring, testing multiple hypotheses, accessible design systems and more

This week we look at coaching versus mentoring, testing multiple hypotheses, accessible design systems and more. Enabling the Team What Stops People on Your Team from Leaving? by Sabina Nawaz A lot of news focuses on the people leaving but Sabina focuses on what makes people stay

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Cross-Functional #80: Cross-functional: Spotify's podcast strategy, finding research interviewee's and Github's approach to retros

This week we look at Spotify's podcast strategy, finding research interviewees and Github's approach to retros. Enabling the Team A Guide To Modern Retros: How To Host Valuable Project Post-mortems by Alison Harshbarger Are your project post-mortems are valuable? Start with trust

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Cross-Functional #79: Cross-functional: Dropping budgets, Amazon's ad strategy, Micro-frontends and Value before Usability

This week we look at Dropping budgets, Amazon's ad strategy, Micro-frontends and Value before Usability. Enabling the Team Managers Can’t Do It All by Diane Gherson and Lynda Gratton With the flattening of organisations, companies are splitting traditional management roles into t

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